{"id":11,"date":"2022-06-13T03:42:13","date_gmt":"2022-06-13T03:42:13","guid":{"rendered":"https:\/\/kenzieandhercurls.com.au\/?page_id=11"},"modified":"2022-06-29T15:23:40","modified_gmt":"2022-06-29T15:23:40","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/kenzieandhercurls.com.au\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db320cf elementor-section-height-min-height elementor-section-items-bottom elementor-section-content-top elementor-reverse-tablet elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-invisible\" data-id=\"db320cf\" data-element_type=\"section\" data-e-type=\"section\" 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d=\"M15.6,13.2c0-0.1,4.3,0,6.7,0.5c2.4,0.5,5,1.9,5,2c0,0.1-2.7-0.8-5.1-1.4\tC19.9,13.7,15.7,13.3,15.6,13.2z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bc0e6c8\" data-id=\"1bc0e6c8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a0a4405 elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-invisible elementor-widget elementor-widget-nav-menu\" data-id=\"6a0a4405\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;_animation&quot;:&quot;slideInLeft&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas 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id=\"menu-2-6a0a4405\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-2293\"><a href=\"https:\/\/kenzieandhercurls.com.au\/\" class=\"elementor-item\" tabindex=\"-1\">Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2456\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=2452\" class=\"elementor-item\" tabindex=\"-1\">Shop<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2764\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=2452\" class=\"elementor-sub-item\" tabindex=\"-1\">Shop<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2283\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=10\" class=\"elementor-sub-item\" tabindex=\"-1\">My account<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2478\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=10&#038;orders\" class=\"elementor-sub-item\" tabindex=\"-1\">Orders<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2286\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=8\" class=\"elementor-sub-item\" tabindex=\"-1\">Cart<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2481\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=10&#038;payment-methods\" class=\"elementor-sub-item\" tabindex=\"-1\">Payment methods<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2280\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=9\" class=\"elementor-sub-item\" tabindex=\"-1\">Checkout<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2479\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=10&#038;downloads\" class=\"elementor-sub-item\" tabindex=\"-1\">Downloads<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2482\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=10&#038;edit-account\" class=\"elementor-sub-item\" tabindex=\"-1\">Account details<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2480\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=10&#038;edit-address\" class=\"elementor-sub-item\" tabindex=\"-1\">Address<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2484\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=10&#038;lost-password\" class=\"elementor-sub-item\" tabindex=\"-1\">Lost password<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-has-children menu-item-2100\"><a rel=\"privacy-policy\" href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=3\" class=\"elementor-sub-item\" tabindex=\"-1\">Privacy Policy<\/a>\n\t<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2811\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=2810\" class=\"elementor-sub-item\" tabindex=\"-1\">Terms and conditions<\/a><\/li>\n\t\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2428\"><a href=\"https:\/\/kenzieandhercurls.com.au\/?page_id=11\" class=\"elementor-sub-item\" tabindex=\"-1\">Refund and Returns Policy<\/a><\/li>\n\t<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-172fd31 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"172fd31\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc3f4d0\" data-id=\"fc3f4d0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f6c5ba4 elementor-widget elementor-widget-text-editor\" data-id=\"3f6c5ba4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h1>Refunds and Returns<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ef29041 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ef29041\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39981a54\" data-id=\"39981a54\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a6cd56 elementor-widget elementor-widget-text-editor\" data-id=\"3a6cd56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p>As we are a small business we do not offer returns or refunds on our book Kenzie and Her Curls. In the case of a damaged book, we will provide an exchange if contacted by the buyer within the 15 day return period. Return shipping is at the buyers expense.<\/p>\n<p>Our refund and returns policy for our Silk Scrunchies is 15 days. If 15 days have passed since your purchase, we unfortunately can not offer you a refund.<\/p>\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. Due to hygiene reasons we are unable to accept returns on scrunchies if the package seal has been opened. <br \/>You will be eligible for a change of mind exchange if the item is unused and if the package seal has not been opened. Return shipping is at the buyers expense. <br \/>To complete your return, we require a receipt or proof of purchase.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aea222d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aea222d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9ac8b7\" data-id=\"e9ac8b7\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-288c4a3 elementor-widget elementor-widget-text-editor\" data-id=\"288c4a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h3>Refunds<\/h3>\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<p>\u00a0<\/p>\n<h3>Late or missing refunds<\/h3>\n<p>The refund will be supplied in the same method used originally to pay. For example, if an item was paid for via EFTPOS, the funds will be returned via EFTPOS.<\/p>\n<p>If your refund is being returned electronically, please allow up to 10 business days for the funds to clear in your account. If you have not received your refund after 10 business days please contact us at <a href=\"mailto:admin@kenzieandhercurls.com.au\" target=\"_blank\" rel=\"noopener\">admin@kenzieandhercurls.com.au<\/a><\/p>\n<p>\u00a0<\/p>\n<h3>Sale items<\/h3>\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<p>\u00a0<\/p>\n<h3>Exchanges<\/h3>\n<p>We only replace items if they are defective or damaged. Send us an email of the damage to <a href=\"mailto:admin@kenzieandhercurls.com.au\" target=\"_blank\" rel=\"noopener\">admin@kenzieandhercurls.com.au<\/a> and we will inspect and notify you via email.<\/p>\n<p>\u00a0<\/p>\n<h3>Shipping returns<\/h3>\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p>\u00a0<\/p>\n<h3>Need help?<\/h3>\n<p>Contact us at <a href=\"mailto:admin@kenzieandhercurls.com.au\" target=\"_blank\" rel=\"noopener\">admin@kenzieandhercurls.com.au<\/a> for questions related to refunds and returns.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refunds and Returns As we are a small business we do not offer returns or refunds on our book Kenzie and Her Curls. In the case of a damaged book, we will provide an exchange if contacted by the buyer within the 15 day return period. Return shipping is at the buyers expense. 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